Question 1

What is AventraMD?

Accepted Answer

AventraMD is a digital healthcare platform that connects you with licensed medical providers, diagnostics where appropriate, personalized treatment options and ongoing care through one connected experience.

Question 2

How does online care work?

Accepted Answer

You complete a secure medical intake, a licensed provider reviews your information, and if treatment is appropriate a plan is created. Follow-up and monitoring continue through your AventraMD account.

Question 3

Who provides my medical care?

Accepted Answer

Licensed healthcare professionals. Technology coordinates the experience, but medical evaluation and treatment decisions are made by qualified clinicians.

Question 4

Can I get a prescription through AventraMD?

Accepted Answer

Prescription treatment is available only when a licensed healthcare provider determines it is clinically appropriate following evaluation. A prescription is never guaranteed.

Question 5

Do I need health insurance?

Accepted Answer

AventraMD care is offered directly to you and does not require insurance. AventraMD membership and services are not health insurance.

Question 6

How much does AventraMD cost?

Accepted Answer

Pricing depends on the program and any treatment your provider determines is appropriate. Costs are shown before you commit to care.

Question 7

Are medications included in the price?

Accepted Answer

Medication costs are shown separately from evaluation and care unless a specific program states otherwise.

Question 8

Where is AventraMD available?

Accepted Answer

Availability varies by program and by state licensing. Your eligibility for a specific program is confirmed during intake.

Question 9

How are prescriptions delivered?

Accepted Answer

When prescription treatment is appropriate, it is fulfilled through pharmacy partners, with delivery available for certain treatments and locations.

Question 10

Can I have lab testing done?

Accepted Answer

Testing can be coordinated when a provider determines it is clinically appropriate for your care and it is available for your program and location.

Question 11

Can I use AventraMD for more than one health concern?

Accepted Answer

Yes. AventraMD is designed as a platform that can support multiple areas of your health over time rather than a single treatment.

Question 12

How often will I interact with my provider?

Accepted Answer

That depends on your care plan. Ongoing programs include scheduled follow-up, and secure messaging is available between visits.

Question 13

Is my information secure?

Accepted Answer

Your health information is protected through secure authentication, encrypted connections and access controls that limit who can view your record.

Question 14

What happens if I'm not eligible for treatment?

Accepted Answer

Your provider will explain why and, where possible, recommend alternatives or refer you to appropriate care. You are not charged for treatment you do not receive.

Question 15

Can AventraMD replace my primary-care physician?

Accepted Answer

AventraMD is designed to work alongside your existing care. Some needs require in-person examination, and your provider will tell you when that applies.

Straight answers about how care works.

Everything patients ask most

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